If your question isn’t answered in the FAQs below, please email me at email@example.com and I’ll make sure to get back to you.
I’ve looked at your charts and I’m between sizes. Which size should I order?
I recommend you order the larger option as it’s better to have a little wiggle space than have to wiggle!
I love my garment but it doesn’t fit, can I change it?
Please email me at firstname.lastname@example.org and if the size you need is in stock, I will happily exchange it for you. If your size is not in stock, I should be able to give you a rough estimate of if and when I can make it for you (depending on materials available). I will cover the cost of returns and items must be returned within 14 days of receipt of parcel.
I’ve made a mistake with my order, can I change it?
Providing your order has not been dispatched, or is not a custom order that I have already started cutting or sewing, it may be possible to amend your order. Please email email@example.com firstname.lastname@example.org as soon as possible.
Do you offer express shipping?
Express shipping varies based on the item. Please send an email to email@example.com and I will happily assist you. NOTE: Express shipping is unavailable for pre-order items (Please check to the product description to see if your item is on pre-order).
Do you offer international shipping?
Yes, I ship worldwide! Customs charges are paid by the customer.
A friend bought me a Gift Card. How long is it valid for?
Gift Cards are valid for 6 months from purchase date.
I’ve lost my Gift Card code. Help!
Of course email me at firstname.lastname@example.org and I will find your gift code for you.
Do you sell wholesale to retailers?
Currently, it’s not physically possible for me to do so but I hope to grow the business and hire a team of awesome seamstresses or bring in an external manufacturer. Until then, I am making clothing directly for the wearer. If you see Eighth House Fashion items on a platform other than this website, my Instagram, Etsy and Facebook stores, please notify me right away.
How do I collab with Eighth House Fashion?
I’d love to hear from you. Please email me at email@example.com and tell me what you’d like us to do.
I’d love to model for Eighth House Fashion, who should I contact?
Please send me an email at firstname.lastname@example.org with your comp card information, including shoe size.