Under the Consumer Contracts Regulations, Eighth House Fashion are happy to exchange or refund your purchase should you not be entirely satisfied with your goods. You must cover the cost of the return postage for returns or exchanges, exchange items will be posted back out to you, free of charge. You can return your item for store credit, a different product, or a refund to the original payment method.
Exchange/refunds will only be given provided the items returned have not been worn, washed or damaged in any way and are returned in their original packaging. A deduction in refund can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. Once the item has been received by Eighth House Fashion, the replacement/refund will be given.
Please note the following exceptions to our Return & Refund policy:
- Discounted items are final and cannot be returned or exchanged
- Leggings, underwear and swimwear cannot be returned or exchanged
- Returned items must still have original tags on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
To apply for a refund or exchange, please follow the instructions below.
- Login to your Customer Account using your email address and order ID.
- Choose the products you wish to return or exchange from your order.
- Print the prepaid shipping label you will receive by email.
- Send all items back to Eighth House Fashion using the label provided.
Eighth House Fashion is not responsible for return packages that do not reach us. Please obtain proof of postage. For large order returns we recommend you use a tracked service.
To obtain a refund/exchange, you must notify us within 14 days of receiving your order by emailing firstname.lastname@example.org. Goods must then be sent and received by us within 14 days from confirmation of your return. Your order will be fully refunded within 14 days of us receiving the returned item
- Christmas Gifts – we will make exceptions for items returned or exchanged outside of the 14-day window if purchased during the Christmas shopping period. Please ensure you have notified us by the 10th January.