This long and boring page contains the Privacy Policy in use on this website.

I am committed to protecting your privacy rights at Eighth House Fashion, and collect your information to better serve your buying needs and shopping experience. I make you a guarantee that I will not sell, rent, or share any of your personal data with third parties without your consent, except for my personal affiliates who provide me with necessary services to process your order.

You will be offered the option of making an account at Checkout, or you can simply checkout as a Guest. When you place an order at this website, you will be asked to provide personal information such as name, billing and shipping addresses, email address, telephone number, credit card or other payment information, and any other identifying information.

Information you provide will be used for purposes such as the following:

  • Providing you with the items that you purchased
  • To process and ship orders
  • To send shipping confirmations
  • Store credit information
  • To help me provide better customer service and inform you of special offers and site-related news.

No personal information is collected when you browse the Eighth House Fashion website; however, the site gathers non-personally identifiable navigational information (IP address, service provider, browser version, and domain type). Knowing more about your activity on this website, what products you view, and time of visit, etc, helps me to provide you with a better service and shopping experience.

COOKIES

The Eighth House Fashion website uses cookies to improve quality of service by storing and tracking user preferences and trends, such as product searches. Cookies allow this website to display items you have recently viewed, and also enables the software to store items in your shopping cart if you leave the site without completing an order.

Cookies can help customise websites for visitors, but personal information cannot be collected via cookies and other tracking technology. If you previously visited Eighth House Fashion and provided personally identifiable information, such as creating or logging into an account, cookies may be tied to such information.

When you visit Eighth House Fashion, the site may send one or more cookies (a small file containing a string of characters) to your computer to uniquely identify your browser. Aggregate cookie and tracking information may be shared with third parties for the purpose of providing you with relevant products and advertisements custom tailored to each visitor.

By using Eighth House Fashion, you are agreeing to allow the website access to your personal information described in this Privacy Policy, in the Return Policy, and in the Terms and Conditions. For more detailed information on Eighth House Fashion’s Terms and Conditions, and the Return Policy please visit:

T&Cs

Return Policy 

If you have any questions or concerns, please contact me at shop@eighthhousefashion.com for more information. Thank you for your time and attention; I deeply appreciate all online customers and visitors.

LEAD TIME

If you are ordering custom or altered clothing, please allow me 7 to 10 working days from the date of your order to create your item from scratch. I am unable to offer rushed sewing services, due to other professional commitments. Custom and altered pieces are final sale, and cannot be exchanged, refunded, or returned.

SIZING

Please refer to the sizing chart on the website to ensure you receive the right size garment for your body. There are so many size guides around, you may be a different size on this site than at another retailer. It is best to check your measurements against the chart on this website before placing an order, to ensure best fit.

TAXES

VAT or equivalent taxes (such as IVA, the Spanish equivalent) are built into the price displayed next to each garment.

 

RETURNS POLICY

Can I return an item if I don’t like it?

I will gladly exchange, refund, and offer shop credit for any item returned within 21 days of its delivery date to you. All tags must remain attached. It’s best to contact me for more assistance before sending your item back.

If you ordered your clothing elsewhere, such as Etsy or Instagram etc you need to contact me through the relevant site for Returns information.

Below are the following returns I do not accept:

  • Items kept past the 21-day store returns policy
  • Clothing not in the same condition as it was before delivery to you
  • Clothing with the tags removed
  • Free or promo clothing
  • Custom order clothing or items with alterations
  • Leggings and swimwear
  • Reduced price/sale clothing
  • Worn or washed clothing

DROPSHIPPING AND RESALE

Dropshipping and resale of Eighth House garments is prohibited. I will cancel orders & refuse service if I suspect you have placed an order for the purpose of either activity. Dropshipping sites that list my items do so without permission and I will take legal action to protect my creations. Use of my photographs is not allowed, unless the photo links to my Etsy store, Facebook Page, Instagram account, or this official website. I am not taking wholesale orders at present, but it is something I am open to doing in future.